Rise Residential Ltd – Privacy Policy

Last updated: 19 May 2025

Introduction

Rise Residential Ltd is committed to protecting your privacy and ensuring the lawful and transparent use of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection legislation.

For the purposes of data protection law, Rise Residential Ltd is the “data controller” and our registered address is:

Rise Residential Ltd

10D, The Courtyard, 100 Villiers Road, London NW2 5PJ United Kingdom
Company Registration Number: 16349479

What Personal Data We Collect

We may collect and process the following categories of personal data:

• Full name, postal address, email address, phone numbers
• Identification documents (passport, driving licence, utility bills) to comply with anti-money laundering (AML) regulations
• Financial details where required to process a transaction
• Information about your property or property requirements
• Communication history and preferences

Legal Bases for Processing Your Data

We will only process your data when legally permitted. The legal bases include:

• Consent – where you have given us clear permission (e.g. marketing)
• Contract – where processing is necessary for a contract with you
• Legal obligation – where we must comply with the law (e.g. AML regulations)
• Legitimate interest – where we have a legitimate business reason, and your rights and freedoms are not negatively affected

How We Use Your Data

We use your information for the following purposes:

• To provide estate agency services, including property sales and lettings
• To verify your identity for regulatory purposes
• To contact you about properties or services relevant to your interests
• To meet legal, accounting, or regulatory obligations
• To maintain internal records and improve customer service

Sharing Your Data

We will only share your data when necessary and under the following conditions:

• With third-party service providers (e.g. solicitors, mortgage advisers, surveyors) to fulfil our contractual or legal obligations
• With reference or tenancy deposit agencies
• With cloud software or website service providers under strict data processing agreements
• When required by law enforcement, HMRC, or regulators such as the ICO

We will never sell your data.

Data Security

We take the security of your data seriously and implement appropriate technical and organisational measures to safeguard it from loss, misuse, or unauthorised access. This includes secure storage, restricted access controls, and regular systems monitoring.

Data Retention

We will retain your data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. This is typically up to 7 years from the last interaction, unless a longer retention period is required by law.

Your Rights

You have the following rights under data protection law:

• The right to access a copy of your personal data
• The right to correct inaccurate data
• The right to request erasure in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing, including for direct marketing
• The right to withdraw your consent at any time, where applicable

 

To exercise any of these rights, please contact our Data Protection Officer using the contact details below.

Cookies and Website Tracking

We may use cookies on our website to enhance your experience and collect anonymous usage statistics. For more details, please refer to our [Cookie Policy] or contact us directly.

International Transfers

We do not currently transfer your personal data outside the UK or European Economic Area (EEA). If this changes, we will ensure appropriate safeguards are in place.

Complaints and Contact

If you have any concerns about how we handle your data, please contact us at:

Data Protection Officer

Katya Petrou
Rise Residential Ltd
10D, The Courtyard, 100 Villiers Road, London NW2 5PJ United Kingdom
enquiries@riseresidential.co.uk
+44 (0) 207 362 3622

 

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk | Telephone: 0303 123 1113